Customer satisfaction is the first priority in our conditions of sale. We stand behind the quality of our products 100% and are convinced your purchase will be a positive experience for you. Our hair is always carefully inspected and packed by our quality department before leaving our location.

After Sales

After we send our product(s) there are several things to keep in mind:

Upon Receiving our Quality wigs

Carefully inspect the package once received. If you notice some damage on the package you should make an official complaint at the carriers office as they only accept from their clients – of which Carla Alafo Hair Fashion is one – undamaged packages to deliver. As such, we are not accountable for damaged goods in route.

Unpacking your delivery

Carefully open your package. Do not use a knife or sharp things to open as this may damage your goods.

Picture Disclaimer

Our pictures are meant to give you the best possible representation of our products. However, the light or color on a picture can show slightly different depending on the devise you use to view our products. This is unavoidable.

Color Changes

We supply human hair wigs in natural colors, if you like to have a special color please, check out our products in the store, I am sure we have enough variations available without having to color your wig.

Please understand, the hair is fit to be colored, but we do not suggest any changes being performed by an unlicensed individual. Always refer to a professional for permanent change. Carla Alafo Hair Fashion. and its entities, are not liable or held accountable for any changes done by you or a third party after the product is sold.

Coloring, lifting, or dying the hair may affect the hair. Please be warned, refunds and/or exchanges will not be issued for dissatisfaction with shape, texture or color.

Conditions of Sale changes

Conditions of Sale is an integral part of our website. We can change the conditions of sale at any time. Any change will be published online.