We provide our customers with 100% premium quality human hair wigs at a reasonable price. Our Return and Exchange policy is simple because we understand the customer.

Health Policy

Due to the nature of the product, your order must meet Health Regulations by law before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

Returns

All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please send us an email within 3 business days of the receipt date. If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.

Our quality department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

Exchanges

Carla Alafo Hair Fashion, at its sole discretion, may exchange products under the following conditions:

• Requests must be made within 14 days of receipt of product(s).
• Any exchange requested after 14 days of receiving, the product will not be honored.
• All exchanges will require a Return To Sender (RTS) label from our customer service team. Once sent, customers will only be allotted 7 business days to utilize their RTS label for an exchange. Any timeframe exceeding this allotment will not be honored.
• We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
• According to the law we cannot accept human hair products that have been used due to hygienic reasons. We only accept the item in the original condition for resell as a necessary health precaution.
• Product must be exchanged for something of equal or greater value.
• In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a Carla Alafo Hair Fashion representative will send a RTS label to you via your email address. This label should be printed and placed onto your package to ensure your package route back to our returns department in our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
• Exchanges are limited to one exchange per order. No refunds will be permitted, unless it is determined that Carla Alafo Hair Fashion is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
• Customer is responsible for the reshipment cost as that is a separate service that has already been used.
• For an exchange made international we charge the customs fee (if applicable) to you.
• For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund any costs.
• For any exchange that permits a difference (higher than original) customer will pay the difference.

Return and Exchange Procedure

When you receive your item(s), open the package and visually examine the product to verify if you have received the desired product you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately by email with any discrepancy or questions. Our Customer Service department will assist you with your request by email.

We only accept a wig that has NOT been washed, tampered, altered and the lace has NOT been cut. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. We only accept items which are kept in their original conditions and follow our return & exchange process.