We cover 50% of the world and are open 7 days a week. We process all orders within 2 days prior to shipping. We hope to see you in the Store.

Delivery time

• The Netherlands: 1 – 7 days
• Europe: 7 – 14 days
• US and Canada: 14 – 21 days

International Orders

There is a possible Customs fee that can be requested by the postal service upon delivery/receipt of the package. Carla Alafo Hair Fashion is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Customer is responsible for additional shipping charges.

No refunds will be issued for refused, abandoned or disposed packages. All sales are final. If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment.

Delivery Confirmation

Carla Alafo Hair Fashion requires a signature upon of ALL shipments above €500,-. Please ensure whom the package is addressed to is the person available for delivery. No signatures can be waived on a package. If you are not available at the time of delivery, your package will be held at your local office for pick-up for up to two weeks time before being Returned to Sender. Any additional fees after returning to sender will be charged to you.

Shipping Delays

For your own convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments, for inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust carriers to deliver your package on time. For late deliveries we do not offer a refund, nor do we reimburse shipping charge or custom fee.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included all the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via carriers to the address you provide.

It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee that the carrier charges us to make the correction or to reship the product. No refunds will be issued for refused or abandoned shipments. All sales are final.

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. No refunds will be issued for refused or abandoned shipments. All sales are final.

Lost Shipments

If you have tracked your package via the carriers tracking system and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.