TRACK AND TRACE
Customer Service
Once your order is shipped out, you will receive an email with the barcode and postal code information. With online track and trace tools provided by carriers you can follow your packet to it's destination.
What is Track and Trace?
It is the process of determining the current and past locations of a unique item or property. We are sending your package with PostNL, DHL, TNT or FedeX. You will receive a notification from us by e-mail or message with the barcode of your package. You can find out where your package is on the carriers website:
Find your package with PostNL
To find your shipment, select the destination country and fill in the barcode. Then click on ‘Find parcel’. The information will now appear on the screen. Are you not receiving any results? In many cases, your shipment will have arrived as normal. PostNL is dependent on data exchange with our international partners details. They are not always able to provide the corresponding location data on time, or in some cases, at all.
Find your package with DHL
You can easily find your shipment online with DHL’s location tool – you’ll know exactly where your parcel is and when it’s arriving. All you need is your shipment number. By entering the recipient’s postal code, you’ll see the sender and the recipient. So if your parcel is being delivered to your neighbor, you’ll have their address.
Find your shipment with TNT
You can easily find your shipment online with TNT’s tool – you’ll know exactly where your parcel is and when it’s arriving. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipments national or international.
Find your package with FedeX
Need the status of your shipment or proof of delivery in one click? Enter your tracking number or reference number. You can also add your shipments to your watch list and view them directly from the homepage without the need to log in. FedEx tracking gives you peace of mind. At a glance you’ll know where your goods are – helping you manage your shipments from Netherlands.
